Voice Agent
Your 24/7 receptionist, on the same tools your team uses.
Servanex Voice Agent answers, books, qualifies, reschedules, and follows up — using the same dispatch, pricebook, and CRM tools your CSR clicks through. Not a transcription service. Not a forwarding line. A real co-worker.
01
Books jobs end-to-end
Captures the customer, the address, the equipment, the symptoms, the urgency. Checks your real dispatch capacity. Books the slot. Sends the confirmation. Adds the calendar invite.
02
Knows the customer before they finish saying their name
Calls customer.find_by_phone the moment the line connects. Pulls last service date, open invoices, membership status, equipment list.
03
Stops at the right moments
Approval policies tell it when to ask for human review — quoting above a threshold, scheduling on a holiday, modifying a membership. Configurable per tenant.
04
Talks like a human, not a phone tree
Vapi orchestration + Deepgram transcription + ElevenLabs voice + Claude reasoning. Sub-second response. Real interruption handling.
05
Captures every detail in the system
The call recording, transcript, decisions, and resulting actions all attach to the customer record. Searchable. Auditable.
How it works
- 1 Customer calls your existing number — the Voice Agent answers.
- 2 It composes the same tool calls a CSR would, with the same permissions and approval policies.
- 3 The job appears on the dispatch board, the confirmation goes out, your team picks it up in the morning.
What it sounds like
Sample call recordings are coming soon. In the meantime, book a demo and we'll play live examples from our reference deployments.
Hear it answer a real call →Pricing
Included in the base tier — every plan. Usage metered per booked job, visible in your admin dashboard. See Pricing for the full breakdown.